Refund policy
Refund & Returns Policy
ClipCables.com
Last updated: 21 May 2026
Our position on returns and refunds
At ClipCables.com we offer refunds within the statutory rights you have as a consumer under UK law. If you have any questions about a product before buying, contact us at info@clipcables.com and we will be happy to help.
We do not accept returns or issue refunds for:
- Change of mind after the statutory 14-day cancellation period has passed
- Items ordered in the wrong size, length, colour, or specification
- Goods that have been used, installed, cut, modified, or are no longer in their original packaging
- Goods returned without prior authorisation from us
Your statutory rights
The rights set out below apply to consumers in the United Kingdom and cannot be excluded by this policy. Nothing in this policy affects these rights.
1. Faulty, damaged, or misdescribed goods
Under the Consumer Rights Act 2015, if the goods you receive are:
- Faulty or damaged on arrival,
- Not as described on our website, or
- Not fit for the purpose for which they were sold,
you are entitled to a remedy. Please let us know within 30 days of receiving the goods by emailing info@clipcables.com with your order number, a description of the issue, and photographs of the fault where possible.
We will arrange a repair, replacement, or refund as appropriate. Where a refund is due, we will also refund reasonable return postage costs.
2. Right to cancel an online order (14-day cooling-off period)
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, if you are a consumer in the UK, you have the right to cancel your order within 14 days of receiving the goods, without giving a reason.
To exercise this right, you must inform us of your decision to cancel by emailing info@clipcables.com before the end of the 14-day cancellation period. You then have a further 14 days from the date of cancellation to return the goods to us.
Conditions:
- Goods must be returned in their original, unused, resalable condition, with all packaging intact.
- You are responsible for the cost of return postage.
- We may reduce the refund to reflect any loss in value caused by handling beyond what is necessary to establish the nature and function of the goods.
Refunds will be processed within 14 days of us receiving the returned goods, using the original payment method.
Items excluded from the 14-day cancellation right
The following are excluded by law from the right to cancel:
- Goods made to your specification or cut, customised, or clearly personalised (including cable cut to length)
- Sealed goods that have been unsealed and are not suitable for return for health or hygiene reasons
- Goods which, by their nature, become mixed inseparably with other items after delivery
3. Lost or undelivered orders
If your order has not arrived within the expected delivery window, please contact us at info@clipcables.com. We will investigate with the carrier and, where the goods are confirmed lost, issue a replacement or full refund.
Business (B2B) customers
If you are purchasing on behalf of a business and not as a consumer, the statutory rights above do not apply. No returns or refunds will be offered to business customers except where expressly agreed in writing before purchase, or where required by a separate commercial agreement.
How to contact us
To report a fault, request a cancellation, or raise a return, please contact us with your order number:
ClipCables.com 6 City Link Industrial Park Phoenix Way Bradford BD4 8JP United Kingdom
Email: info@clipcables.com
Please do not return any goods to us without first contacting us by email and receiving confirmation. Unauthorised returns may be refused or returned to sender at your cost.